Effective as of: Oct 20, 2024
Your privacy is extremely important to us. To better protect you, we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used.
This privacy policy (“Privacy Policy”) governs how we. and its affiliates (“Loona Agency” “we”, “our” or “us”) use, collect and store information pertaining to you (“User”, “you”), such as in the following use cases:
We greatly respect your privacy, which is why we make every effort to provide a platform that would live up to the highest of user privacy standards. Please read this Privacy Policy carefully, so you can fully understand our practices in relation to Personal Data. “Personal Data” means any information that can be used, alone or together with other data, to uniquely identify any living human being. Please note that this is a master privacy policy and some of its provisions only apply to individuals in certain jurisdictions.
This Privacy Policy may be updated from time to time and therefore we ask you to check back periodically for the latest version of the Privacy Policy, as indicated below. If there will be any significant changes made to the use of your Personal Data in a manner different from that stated at the time of collection, we will notify you by posting a notice on our Website or by other means.
What Information do we Collect?
You will be required to establish an account in order to take advantage of certain features of the Loona Agency website. If you wish to establish an account you will be required to provide us with information (including personally identifiable information and non-personally identifiable information). In addition, we may obtain your personally identifiable information from you if you identify yourself to us by sending us an e-mail with questions or comments.
Depending on your use of the Loona Agency website, we collect two types of information: personally identifiable information and non-personally identifiable information.
Personally Identifiable Information
Personally identifiable information identifies you or can be used to identify or contact you. Examples of personally identifiable information include your name, IP address, company name, job title, e-mail address, telephone number, and billing and credit card information.
Non-Personally Identifiable Information
Non-personally identifiable information is information, any single item of which, by itself, cannot be used to identify or contact you, including demographic information (such as profession or current location), IP addresses, browser types, domain names, and statistical data involving the use of the Loona Agency website. Certain non-personally identifiable information may be considered a part of your personally identifiable information if it were combined with other identifiers in a way that enables you to be identified. But the same pieces of information are considered non-personally identifiable information when they are taken alone or combined only with other non-personally identifiable information (for example, your account preferences).
Why do we Need your Personal Data?
We do not sell any data, including your personal data. We will only process your personal data in accordance with applicable data protection and privacy laws. We need certain personal data in order to provide you with access to Loona Agency. If you registered with us, you will have been asked your agreement to provide this data in order to access our services. This consent provides us with the legal basis we require under applicable law to process your data. You maintain the right to withdraw such consent at any time. If you do not agree to our use of your personal data in line with this policy, please do not use our platform.
Information we collect automatically when you use the Services:
We collect information about you when you use our Services, including browsing our websites and taking certain actions within the Services.
Information we receive from other sources
We receive information about you from other Service users, from third party services, and from our business and channel partners.
Your Rights
Where and when is information collected?
Opt-out: You may contact us anytime to opt-out of: (i) direct marketing communications; (ii) automated decision-making and/or profiling; (iii) our collection of sensitive personal data; or (iv) any new processing of your personal data that we may carry out beyond the original purpose. Please note that your use of some of the platform may be ineffective upon opt-out.
Access: You may access the data we hold about you at any time by contacting us directly.
Amend: You can also contact us to update or correct any inaccuracies in your personal data.
Move: Your data is portable – i.e. you have the flexibility to move your data to other service providers as you wish.
Erase and Forget: In certain situations, for example when the data we hold about you is no longer relevant or is incorrect, you can request that we erase your data.
You may contact us at [email protected] anytime for any other questions you may have about your personal data and our use of such personal data.
Where will Data be Transferred to?
Your data, including personal data that we collect from you, may be transferred to, stored at and processed by us and other third parties outside the country in which you reside, including, but not limited to the United States, where data protection and privacy regulations may not offer the same level of protection as in other parts of the world. By using our platform, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this policy. Your team's data will never be transferred to third parties. The only data we share with third parties is for analytics, error tracking, and marketing.
How Long will Data be Stored?
We will only retain your personal data as long as reasonably required for you to use the Site and/or to provide you with the Services unless a longer retention period is required or permitted by law (for example, for regulatory purposes).
Do we Collect Information from Children under 16 years of age?
We are committed to protecting the privacy of children. The Loona Agency website is not designed for or directed to children under the age of 16. We do not collect personally identifiable information from any person we actually know is under the age of 16.
What do we do with the information we Collect?
In general, we use the information collected to provide you with a great overall experience using the Loona Agency website, to help us understand who uses the Loona Agency website, for internal operations such as operating and improving the Loona Agency website, to contact you for customer service and billing purposes.
We use your information to send you a welcome e-mail after you create an account, when you are invited to Loona Agency, or to receive our newsletter. We also use your information to send other e-mail communication related to the Loona Agency website. We always give you the option to unsubscribe in any email we send you.
We may also use the information gathered to perform statistical analysis of user behavior or to evaluate and improve the Loona Agency website. We may link some of this information to personally identifiable information for internal purposes or to improve your experience with the Loona Agency website.
When do we Disclose Information to Third Parties?
Except as set forth in this Privacy Policy or as specifically authorized by you, we will not disclose any information to third parties outside of Loona Agency.
Laws and Legal Rights
We may disclose your information (including personally identifiable information) if we believe in good faith that we are required to do so in order to comply with an applicable statute, regulation, rule or law, a subpoena, a search warrant, a court or regulatory order, or other valid legal process. We may disclose personally identifiable information in special circumstances when we have reason to believe that disclosing this information is necessary to identify, contact, or bring legal action against someone who may be violating our Terms of Service, to detect fraud, or to protect the safety and/or security of our users, the Loona Agency website or the general public.
We also may be required to disclose an individual’s personal information in response to a lawful request by public authorities, including to meet national security or law enforcement requirements.
Outside Contractors
We may employ independent contractors, vendors and suppliers (collectively, "Outside Contractors") to provide specific services and products related to the Loona Agency website, such as hosting, credit card processing and fraud screening, and mailing list hosting for the Loona Agency website. In the course of providing products or services to us, these Outside Contractors may have access to information collected through the Loona Agency website, including your personally identifiable information.
Sale of Business
We reserve the right to transfer information to a third party in the event of a sale, merger or other transfer of all or substantially all of the assets of Loona Agency or any of its Corporate Affiliates (as defined herein), or that portion of Loona Agency or any of its Corporate Affiliates to which the Service relates, or in the event that we discontinue our business or file a petition or have filed against us a petition in bankruptcy, reorganization or similar proceeding, provided that the third party agrees to adhere to the terms of this Privacy Policy.
Affiliates
We may disclose information (including personally identifiable information) about you to our Corporate Affiliates. For purposes of this Privacy Policy, "Corporate Affiliate" means any person or entity which directly or indirectly controls, is controlled by or is under common control with Loona Agency, whether by ownership or otherwise. Any information relating to you that we provide to our Corporate Affiliates will be treated by those Corporate Affiliates in accordance with the terms of this Privacy Policy.
Whom do I Contact if I have any Privacy Questions?
If you have any questions or comments about this Privacy Policy or feel that we are not abiding by the terms of this Privacy Policy, please contact us by email: [email protected].
Subject to the next paragraph, we ask that you not send or disclose to us any sensitive personal data (e.g., social security numbers, information related to racial or ethnic origin, political opinions, religion or other beliefs, health, biometrics or genetic characteristics, criminal background or trade union membership) on or through [the Site/Services] or otherwise.
If you send or disclose any sensitive personal data to us when you submit user-generated content to [our Site/Services], you consent to our processing and use of such sensitive personal data in accordance with this policy. If you do not consent to our processing and use of such sensitive personal data, you must not submit such user generated content to our platform.
By using the Loona Agency website, you signify your acceptance of this Privacy Policy. If you do not agree to this Privacy Policy, you should not use the Loona Agency website. Continued use of the Loona Agency website following the posting of changes to this Privacy Policy that do not significantly affect the use or disclosure of your personally identifiable information will mean that you accept those changes.